'SeeClickFix' helps residents of Tyler neighborhood with dangerous tree problem

SMITH COUNTY, TX (KLTV) - We have an app on the home page of

called SeeClickFix

,

and you can use it to report road issues to cities or counties to get them fixed. We've had it for quite some time and it helps area road and bridge crews resolve issues like potholes, illegal dumping, or even vandalism.

A problem with dead limbs hanging over the 15000 block of Rushing Road was reported months ago, and according to a follow-up post has not been resolved.

Driving down Rushing Road it's pretty obvious why Smith County was sent a message about two dead trees. Limbs have dropped onto the road and been pushed into the right-of-way at the base of the trees.

An area resident posted to SeeClickFix in April, and posted again in August saying nothing had been done.

Another resident, 92 year-old Harry Friedlander lives nearby on Rushing Road.

“They have limbs that cross the road and I've seen some of those limbs fall, and they're heavy. If they happen to fall on a car or maybe a person, it's going to be very damaging; very damaging,” Friedlander said.

I spoke with Adrienne Hampton Information Liaison for Smith County, pointing out the post was still tagged as open four months after the initial post.

“That just means that it was not received by either our IT department or our road and bridge department,” Hampton explained.

Adrienne didn't know why the message didn't get through.

“If you don't hear back right away, give the county a call and we'll follow up,” Hampton added.

Hampton and Doug Nicholson, Smith County Road and Bridge Administrator, met me at the dead trees.

“The information just actually made it to road and bridge today. With all the issues that went on I don't know why; it could have been human error, it could have been a glitch in the system, but now that we have been notified and we actually found the location, we'll get it scheduled to get the crews out here to take them down. One of the trees out here, we're probably going to have a tree service look at it,” Nicholson said.

That tree has the potential to damage property, but Doug says they'll handle the other tree as soon as August 22.

Doug Nicholson says they'll get the other tree down next week. Both trees were in the county right-of-way.

If you have seen a road or illegal dumping issue that needs to be addressed, you can use SeeClickFix. Just go to

and click on the SeeClickFix box about half-way down our home page on the right hand side.

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