SMITH COUNTY, TX (KLTV) - Smith County has adopted a new method for residents to report non-emergency issues like pot holes or dangerous intersections.
It's called SeeClickFix. All you have to do is log on from your computer or a smart device and report the problem you want to see fixed.
That's exactly what Teresa Conley did. Conley said she had a problem with standing water in a culvert for years, until she stumbled upon SeeClickFix. She posted her problem through the web-based tool and within less than a month the issue was fixed.
"We got concerned about it a little bit more when issues with West Nile Virus and mosquitoes started coming about," Conley said.
She said one of the biggest problems was not knowing who to contact.
"We had an issue with not knowing who, whether it was state or county and looking it up and being referred different places," Conley said.
That is when she started searching online and found the web-based tool, SeeClickFix. She reported the standing water issue along with a picture and then, she tracked it.
"It was like within a few days someone posted saying they were referring it. So, it got referred a couple of times and then I got the posting saying that you know, it was going to get fixed," Conley said.