Patients and doctors say the health insurance claims process is increasingly lacking humanity as one major insurance company is taken to court over its use of a computer program.
After a woman received multiple letters from the state unemployment office addressed to different people, she wonders if her mail is tied to criminal activity.
In most cases, patients with mental disabilities must be evaluated by doctors and get approval from their legal guardians before a “Do Not Resuscitate” order is approved. InvestigateTV uncovered that doesn’t always happen. The result: when a patient has an emergency, medical staff are not allowed to intervene with potentially-life-saving treatments.
As online shopping picks up during the holidays experts urge consumers to protect themselves against porch pirates. Consumer Investigator Caresse Jackman gets advice you can use to protect your purchases.
When a company learns a product it sells could be defective and dangerous, it has 24 hours to let the federal government’s Consumer Product Safety Commission know about it. But it could take months or years for the public to find out about the company’s possible concerns, if they even come to light at all. InvestigateTV has been battling CPSC and companies to disclose information about the products companies have sounded the alarm on – an alarm that remains relatively silent.
A low credit score could have a major impact on your financial future. Consumer Investigator Rachel DePompa shares expert tips on how you can raise your score.
High temps this summer mean you need to be on high alert for scammers posing as your utility company. Consumer Investigator Caresse Jackman speaks the FTC and BBB about how to stay safe from utility scammers.
Sometimes a surgeon is the salesman. Across the country, there are physician-owned distributorships where doctors own part of a medical device company and then buy (or have their hospital buy) that hardware to use in their own surgeries.
Cutting-edge computer technology designed to mimic the human brain is being used by hackers to create lifelike videos of celebrities and politicians. But now, bad actors are using this readily available tech to target everyday social media users in cryptocurrency scams.
A trip to the emergency room can instantly change your life - not just medically, but financially as well. Americans are burdened with at least $140 billion in outstanding medical debt according to the Journal of the American Medical Association. But help is out there. Consumer Investigator Rachel DePompa speaks with experts on the frontline aiding those “Diagnosed with Debt”.
The FBI said the scam starts when someone contacts you by phone or email pretending to be a representative from your mobile phone carrier. Once the fraudster gets your personal information, they call your service provider and report a lost or stolen sim card.
Certified pre-owned cars are a hot ticket with sales forecasted to break records in 2022. But is that certification worth the extra cost and are the inspections all they claim to be? In this Consumer Crackdown, national investigator Sandra Jones explains what to look for.
Experts say hackers aren’t just taking over your social media accounts, but many are stealing pictures and videos to create a completely new you, and in some cases, it’s a profile that’s up to no good.
As you plan for that perfect Spring Break getaway, experts warn travelers need to watch out for con-artists offering deals too good to be true and plan ahead for pandemic travel requirements.
According to the Better Business Bureau, tax season is a popular time of year for scammers looking to target consumers through email, phone, or text message.
The Federal Trade Commission said the recent short supply of at-home COVID tests and long lines at testing sites opened the door for potential scams, with fraudsters targeting your money and your peace of mind.
It takes years for the Consumer Product Safety Commission to remove dangerous products from the market because of its cumbersome rule-making process and ineffective recalls that don’t incentivize consumers to return or destroy dangerous items.
Over the course of the pandemic the FTC, along with the Food and Drug Administration, has sent out cease and desist letters to more than 400 companies and individuals urging them to remove unproven claims that their product treats or prevents COVID-19.
By Lylla Younes, Ava Kofman, Al Shaw, Lisa Song and Maya Miller
InvestigateTV partnered with ProPublica to look at hotspots where toxic chemicals may significantly raise the risk of cancer. The ProPublica map portrays EPA data in a way never before visualized in this way.
Companies are accused of sending official-looking letters to convince business owners to pay for services and business products they could get for free.
The federal government is cracking down on people it says fraudulently applied for and, in some cases, received money through pandemic relief funding programs.
By Jill Riepenhoff, Daniela Molina, Jamie Grey and Lee Zurik
Every year millions of dollars flow to nursing homes from a fund that is padded with fines collected from long-term care facilities that inspections show have put the health and safety of residents in jeopardy.
The Better Business Bureau calls mystery box job listings "one of the most active scams out there right now" and warns people to be careful accepting jobs shipping packages.
An appeals court has upheld a 10-year prison sentence for a man in prison for tampering with evidence connected with a missing Kilgore woman and her unborn baby.
The murder of Longview businessman Ronnie Horaney may have been a hired hit, according to testimony of a former Texas Ranger who was investigating the case when he became intimately involved with Horaney’s widow.
A federal lawsuit filed Wednesday against the Texas Department of Public Safety alleges “a culture of cronyism and outright corruption.” The suit claims policy violations have led to crimes being covered up and impacted high-profile cases, including a Longview murder case.
Former Wood County District Attorney Jim Wheeler is the subject of a criminal investigation for the offense of official oppression, according to a Texas Rangers investigation report.
No one wants to prevent a house fire more than firefighters. A recent fire dynamics study shows our modern home construction may be decreasing the amount of time it takes a structure to become fully engulfed.
A jury deliberating a wrongful death lawsuit filed by the family of an East Texas woman who murdered in a Marshall motel room has ruled in favor of her family.
