Boil water notice issued for some Monarch Utility customers

Published: Oct. 13, 2021 at 5:16 PM CDT
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HENDERSON COUNTY, Texas (PRESS RELEASE) - Monarch Utilities is announcing a boil water notice for customers in the Carolynn Estates water system, Public Water System ID No. 1070106, located in Henderson County. Bacteriological samples will be collected as soon as conditions improve, and the utility would cancel the boil water notice once favorable results are received. This notice affects all 1,228 customers.

“Due to reduced distribution system pressures, the Texas Commission on Environmental Quality has required Carolynn Estates water system, PWS ID No. TX1070106, to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

Customers with questions may contact the company at 1-866-654-7992 or check the Boil Water Notice section of Media with inquiries about this notice may contact the company at

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