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Gregg County Sheriff’s Office locked out of public Facebook page

Published: Sep. 16, 2021 at 3:36 PM CDT|Updated: Sep. 16, 2021 at 10:01 PM CDT
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LONGVIEW, Texas (KLTV) - The Gregg County Sheriff’s Office is scrambling to recover contacts after being locked out of their Facebook page. The page is also linked to Crime Stoppers, where they get important tips to help solve crimes.

Much of the Gregg County Sheriff’s Office information sharing is done through their Facebook page. But in June the page was locked out.

“We have a lot of followers to the Gregg County Sheriff’s Office Facebook page, it is very important for the sheriff’s office because it is and outlet to the community,” says Lieutenant Josh Tubb.

They went from 18,000 likes and 20,000 follows, to zero.

“Now they’ve made it so that if you log in from a different device, they want confirmation,” the lieutenant says.

But the problem with logging in, is that the person doesn’t exist. It’s a ghost page.

“When the page was originally set up, we had to set it up with a fictitious name, so that CID could use it, so I was able to use it to get stuff out to the public,” Tubb says.

Every effort they made to get back in failed.

“We’ve reached out to Facebook, we haven’t been able to get anybody on the phone. Sent emails. Their response is, ’it has to be the person on the Facebook.’ The Crime Stoppers page was also connected to that same name,” Josh says.

And that’s critical to the office, because important information is gathered and put out daily for the public.

“We’ve lost the ability to post information in a quick manner that immediately goes out to people who follow the Facebook page. It’s a very powerful resource because the majority of people nowadays are on Facebook. We’ve had to completely make a new Facebook page, so we’re starting completely over from scratch.”

Specifically the page will not allow anyone in to access what’s called a ‘code generator’, which is what the office needs to post on the page.

Which has to be verified with Facebook by the original person, who in this case does not exist.

Tubb says the new Facebook page is Gregg County, Texas Sheriff’s Office. Click here to go to the page.

A new Crime Stoppers page will have to be built as well.

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