City of Tyler rescinds water conservation request, boil water notice

City of Tyler rescinds water conservation request, boil water notice
(Source: Dante Nunez/KLTV)

UPDATED 10:22 A.M., FEB. 23, 2021

TYLER, Texas (KLTV) - Following the lift on its boil water notice, the City of Tyler has also now lifted its water conservation request.

The City of Tyler announced Tyler Water Utilities has taken the necessary corrective actions to restore the quality of the water and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Tuesday, Feb. 23 at 4 a.m. Residents are asked to flush their lines for 15 minutes.

The Water Service Center repaired nine water leaks yesterday. They are partnering with private contractors to assist with the repairs of the 39 remaining water main breaks.

Customers experiencing water loss should contact the Water Service Center at (903) 531-1285 during regular business hours and the Golden Road Water Treatment Plant at (903) 597-6541 after-hours and on weekends. We ask for your patience as call volumes continue to be high.

TYLER, Texas (News release) - On Wednesday, the Texas Commission on Environmental Quality (TCEQ) required the City of Tyler (PWS 2120004) public water system to issue a Boil Water Notice to inform customers, that due to conditions that occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Tuesday, February 23, 2021.

If you have questions concerning this matter, customers experiencing water loss should contact the Water Service Center at (903) 531-1285 during regular business hours and the Golden Road Water Treatment Plant at (903) 597-6541 after-hours and on weekends. We ask for your patience as call volumes continue to be high.

If you are still experiencing water issues due to the winter storm, please notify the City of Tyler by filling out this short form.


In a previous report, the City of Tyler gave instructions for flushing lines after the notice is lifted. This involves running all faucets for 15 minutes. If your refrigerator has a water dispenser or ice maker be sure to flush the dispenser and change the filter, according to the manufacturer’s instructions. Also, throw out the ice and clean the ice bin.


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