LUFKIN, Texas (News release) - We’ve received some disappointing news regarding power at four of our wells.
Sometime after power was restored to these wells, a tree fell across a line and burned, causing damage that Oncor will have to repair a second time.
Now we’re pumping with the four wells we currently have up and running. It’s our four wells against an unknown number of leaks throughout the city.
We pray those four wells can hold up against the leaks, but we don’t know for sure because we don’t know exactly what we’re dealing with.
That is what makes it IMPERATIVE that people continue checking their homes and businesses for leaks. If you find one and can’t get your water shut off, call us at 936-633-0357 and we’ll come to help you.
Oncor let us know that they are working on dispatching a crew that will get our wells back up and running as quickly as possible - even tonight.
We hate to bring you bad news, but we want to be as transparent with you as possible.
We also have an update on our water-leak call center:
In the past three hours, our water-leak call center has taken 20 calls of leaks from people who could not turn their water off. One main break was also reported on Wilson Avenue.
Leaks were reported on the following streets:
- FM 841
- O’Quinn Avenue
- Abney Street
- Shadybrook Lane
- Treadwell Avenue
- Williams Street
- Kiln Avenue
- Joplin Street
- California Boulevard
- Herndon Street
- Sayers Street
- Hosea Dolphus Sr. Avenue
- First Street
- Moore Avenue
We’ve had another 10 people who called to ask that their water be shut off at the meter because they’re afraid they have broken pipes that will leak once water is flowing at their homes.
We appreciate your calls because they mean you’re doing your part and checking for leaks as we’ve asked.
Unless something major happens overnight, this will be our last update of the evening. Our next update will be around 10-11 a.m. tomorrow.
UPDATE: According to an emergency alert sent out from the City of Lufkin, water has been turned back on.
The alert said people and businesses should check for leaks as soon as possible. Those who need help with a leak are asked to call 633-0357.
From the City of Lufkin:
The City of Lufkin water supply has been restored, but it will take time to get water through all of our lines - roughly 800 miles worth. If you live inside city limits, water is making its way to you. It may not be as fast as any of us would like, but it’s coming as long as we can continue to address these water leaks.
If you are not reporting a leak, DO NOT call the call center. You do not need to report outages.
Our water-leak call center is being inundated with calls of water outages to the point that they cannot take true leak calls WHICH IS IMPERATIVE.
All of this is for not if the call center cannot do its job of dispatching crews to shut off the water at the meter for those who have leaks and are unable to do so themselves. If we have too many leaks that cannot be stopped by turning off the water at the supply inside your home or water meter, all of those leaks could deplete our recently restored supply.
Please note - we can’t fix your water leak, but we can help you turn it off at the source if you do not know how to do so.
We service the City of Lufkin. We do not control other water supplies in the county or have information about them.
We know everyone is frustrated and ready to have water back at their homes. We feel the same way.
Let’s work together to address leaks and keep our water supply!
The City of Lukin’s water supply is recovering but there is still work that needs to be done.
As of 5:45 pm on Thursday Lufkin Assistant City Manager Jason Arnold said:
- 2 out of the 3 water plants are fully operational and online. The other one is operating on backup power.
- 4 of the 9 water wells are on generator power. The other 5 are being worked on by Oncor.
- the 4 water wells have almost filled all of the ground storage tanks.
- The city will start to pump to the elevated tanks and water should return to homes soon.
- It is hard to say how much water will get to homes due to leaks.
- boil water notice still in effect.
- People need to walk their property and check for leaks.
- People can call the city to report leaks.
“It is imperative that citizens continue to conserve water until we have all of our wells back up and fully functioning. We expect that to happen once power has been fully restored,” City spokesperson Jessica Pebsworth said.
The city coordinated two different water distribution events in downtown today with Brookshire Brothers. The city and Angelina County have applied for help with future water distributions from the state.
“We would like to take a moment to thank the people who made getting the generators here from Houston possible: Councilman Ward No. 4 Mark Hicks, Stephen Greak and Clay Keith,” said Pebsworth. “We also appreciate the continued tireless efforts of Oncor as they have been working closely with us through this process.”
Water conservation tips provided by the City of Lufkin include:
- Limit water use to necessities
- Take short showers
- Delay clothes washing if possible
- Don’t leave the water running while brushing your teeth