Kim Riley searched for months to find the perfect home. She was set to close the Thursday, but received a phone Wednesday morning from her realtor.
"The company that we were going to use for my closing had essentially gone out of business, yesterday and closed their doors at 5p.m.," she said.
Riley said she had no warning at all.
That company, United Title of Texas, provides title and escrow services throughout the United States, including right here in East Texas. Wednesday morning, signs reading, Closed, showed up on doors of United Title offices across the state.
The move sent realtors like Tanya Redic, with Harold Carter Realtors, scrambling to help their clients.
"They're going to have to have title insurance," Redic said. "The lender requires it."
Redic said she's trying to move on to the next company. "Hopefully they can fill in where United Title fell short."
"We've probably received well over a 150 phone calls today," said Von Johnson, president of operations with Boren-Scott Title in Tyler.
Johnson said he and his staff worked hard all day to help people like Kim Riley.
"Phones have been disconnected, nobody's been able to respond to them, and no one's giving them answers," he said.
KLTV 7 tried contacting offices in the area. We spoke with one man who did not want to be identified. But he said the news hit him like a "lightning bolt." He had no idea it was coming.
Now, people like Riley, are having to sift through the mire, hoping for the best.
"I know it's going to happen, it's just not going to be tomorrow," she said.
United Title employees in the Lindale office were the first to answer our phone calls. They declined to comment, except to say they were working hard to take care of their loyal customers.
We also tried to contact corporate representatives. Those phone calls have not been returned.