Pregnant Military Wife Troubled Over Finding Help With Military Insurance - - Tyler, Longview, Jacksonville |ETX News


Pregnant Military Wife Troubled Over Finding Help With Military Insurance

Sarae Barnes said goodbye to her husband, Private First Class Joshua Barnes, two weeks ago.  He's been sent on a mission to Iraq.

Sarae moved to Tyler to be closer to family now that she's five months pregnant.

"If it's a boy we're going to name him Jadus Daniel. If it's a girl we're going to name her Jocelyn Delilah," said Sarae.

Finding the perfect name would soon become the least of her concerns. The military insurance she is on, Humana's Tricare Prime, listed two Tyler doctors online who would accept the insurance.

But Sarae said she kept getting conflicting information.

"[The insurance company] told me that the [doctors] are accepting Tricare Prime. And once I called the doctors they said, 'no we're not'," Sarae said.

Her mother-in-law, Mary Kidd said, "Watching this child cry, not knowing where to go or what to do. Watching her be on the phone six to seven hours a day. Talking to the same people run back in the same circles. Knowing that this is my grandchild not getting the healthcare he or she needs."

We contacted Tricare, who researched the situation. They discovered the Tyler doctors should not have been on the list after all.

"We had a contract snafu and they're actually not network providers. I think it's a rarity that we have providers on the web that have terminated their relationship with us," said Orie T. Mullen, Jr., Vice President and Chief Operating Officer for Humana Military Healthcare Services.

In fact, after speaking the Tricare, the company has since changed the website, updating the list.

Even better, one of the Tyler obstetricians intends on seeing Sarae anyway.

"Praise the Lord on that one. And we'll be praying for this man and his office," said Mary.

Sarae said, "Yes and I'm very thankful for that."

It's an outcome that gives this military family some encouragement, knowing they can utilize the very freedoms their loved one is fighting for.

Tricare did regret the mix-up and said it will make sure Sarae will not incur any out of pocket medical costs.

Christine Nelson reporting.

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