Woman Says She's Being Cheated By Local Dealership - KLTV.com - Tyler, Longview, Jacksonville |ETX News

3/26/07-Longview

Woman Says She's Being Cheated By Local Dealership

It was her husband's dying wish and now, an East Texas woman claims it's not coming true because of one local car dealership.  

A red 1995 Ford pickup truck was Barbara Booth's husband's prized possession. Six years ago on his death bed, he asked Barbara for a favor.  

"He said I want you to please make sure my truck's paid for and take care of it and I said 'yes, baby I promise.'"

When she got a recall letter for the cruise control, she took the truck back to where her husband bought it, Pegues-Hurst Ford in Longview.  She says the cruise control worked just fine and that she used it all the time. So, when she went to pick it up, she was surprised. 

"I left there and I got out on the main street, well I tried it, nothing," she says.

Barbara says, she took it back to the dealership and they told her the recalled part wasn't the problem, it was the actual cruise control function that didn't work. It would cost 60 dollars to look at it and 400 dollars to repair. But Barbara says she lives on only 600 dollars a month.  

"I said now wait a minute, I said my cruise did work, I said this is not my fault." 

We spoke with the dealership Monday, they told us in a statement, "we performed the necessary repairs according to the recall."

Barbara says she just wants her truck back the way it was.

"I just want my truck fixed...all I have left of my husband is my truck."

Barbara Booth says she is filing a complaint with the Better Business Bureau.  We checked in with them and so far, they have a satisfactory standing when handling complaints.

Tracy Watler/Reporting: tracy@kltv.com 

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