7OYS:Waiting Game Over For Starbucks Refund - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News


7OYS:Waiting Game Over For Starbucks Refund

Shari Laws is a self-proclaimed Starbucks fan and was especially disappointed when she had return her Starbuck's 8-cup coffee brewer.

"I really like it because you didn't have to poor the water in. The container came out you took it to the sink. I loved it, it worked fine," Shari raves.

But last October it had to be recalled nationally. The CPSC says defective electrical wiring makes it a fire hazard.

"And I live in a wood house so it's probably a good idea that I send it back," Shari adds.

And she did that right away. She was told 3-4 weeks after receiving the product, she should expect a check.

But that never happened and by now two months had gone by, along with dozens of calls she made to the company that were unsuccessful.

"I'm going to give you another week," says Shari explaining what she told a Starbucks representative by phone. "And if I don't hear something in another week, I'm going to have to call the news."

7 On Your Side contacted Starbucks giving them the tracking number, proving Starbucks received the product last November.

Starbucks replied right away, telling us Shari's refund was one of a few that slipped through the cracks.

By the next week she received this $110 check in the mail.

"You go Christine! I was so happy. It was so nice. I appreciate yall's help so much," says Shari.

She says the money will come in handy for her pet shih tzu who's expecting puppies.

"Oh I'm pretty sure [Little Mermaid] is going to need shots," says Shari.

Sorry Little Mermaid...that may be a problem 7 On Your Side may have to take on another day.

Shari says after all this she has nothing against Starbucks and will continue to patron there.

Christine Nelson reporting. cnelson@kltv.com


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