7 On Your Side: ID Theft Suspected At Check Cashing Store - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News


7 On Your Side: ID Theft Suspected At Check Cashing Store

Get cash now. We cash all checks.

That's what the signs advertise at Ace Cash Express on Front Street, but the writing was not on the wall for what Connie Couey says happened to her.

A phone call from Ace's Collections Department told it all.

"'What do you mean collections department all I've been doing is getting my checks cashed [at Ace]'", says Connie recalling her conversation with the collections agent.

"He said, 'No you took out a loan on 5/27/06 for $1,203.80 and haven't paid a dime on it in 4 months.'"

Connie says she's never applied for a loan there, in fact, she's doesn't even own a bank account to put the money in.

"[The agent] was like, 'So you're saying you don't owe this money, you didn't take a loan in your name, you didn't give anybody permission, you had no knowledge of this?' I was like, 'Yeah, that's exactly what I'm saying,'" says Connie.

She took her identity theft case to Tyler Police. She says investigators told her, an Ace employee is suspected of opening the loan in Connie's name.

Our repeated calls to Ace's corporate office in Dallas were not returned to determine if this suspected employee is still there.

But the Ace location is still open for business allowing Connie to loan this piece of advice.

"If you've done business with Ace in the past, no matter what store it's at, I would suggest calling Ace and make sure you're not one of these victims," she says.

Tyler police are releasing little about this right now. They did tell us that they are in the process of obtaining a warrant in connection with this case or potential cases.

They would only say the number of potential cases is "substantial." Connie says she's been told by police that number could approach 60.

Christine Nelson reporting. cnelson@kltv.com

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