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Hiring a Qualified Plumber

Even small leaks can lead to big repairs. Avoid getting soaked by hiring an experienced, licensed pro.

THE FAMILY PLUMBER
For everyday drips and clogs, you can save the cost of a plumber by doing the work yourself. On this site, you'll find a guide to ending toilet and faucet leaks. Beyond this kind of repair, you have to know when to call in a pro. Plumbing isn't difficult, but it requires a lot of knowledge. Code requirements are just a small part; you also need parts knowledge and experience with the materials. For instance, knowing how hard you can crank on PVC before it cracks takes time to master. Not having a feel for this can turn a $10 repair into a flood of problems.

Be prepared for a more urgent situation by establishing a relationship with a plumber before you actually need him. If possible, hire him to do nonemergency repairs or fixture installations during normal hours. It's easier to get a plumber's attention if you're a regular customer and not a panicked stranger calling at 8 p.m. on a Saturday night asking him to fix a gushing waste pipe in your basement.

When making a selection, ask for proof of a license. Most states require plumbers to be licensed, and they typically provide a number you can call to verify that the license is current and that there are no active complaints against it. Any plumber you consider should also hold a current workers'-compensation policy and a minimum of $500,000 liability insurance.

The best way to find a good plumber is to ask friends and neighbors, remodeling contractors and real estate agents. Nothing holds up a home sale faster than plumbing problems, so realtors often have a list of reliable, fast-response plumbers. Once you find a plumber you're satisfied with, keep his numbers (office, home and cell phones, and beeper) handy for emergencies


What you'll pay

The bill for emergency plumbing is almost always a shock. Are plumbers just taking advantage? Occasionally, but the short duration of the work contributes to the high rates. Though the plumber might spend only an hour at your home, you pay for his time (driving to and from the job, picking up parts) and more.

For a plumber specializing in drain-clearing services, expect to pay at least $70 per hour for drain lines and $125 per hour for sewer lines. Most problems can be fixed in an hour. For weekend or night calls, add $30 to the hourly rate.

For basic plumbing services, such as leak repair or installing new traps, you'll pay $45 to $65 per hour in addition to parts, which the plumber will mark up from his wholesale price. For weekend or night calls, you'll pay as much as $100 just for the call and $75 an hour after that. At these rates, you don't want to spend much time chatting, but do ask what the repair/parts options are and get advice on how to prevent the problem from recurring.


THE REMODELING PLUMBER
For nonemergency projects - a remodel or remedial work on your plumbing - you need a pro who understands residential-system design and knows the code in your area. He also has to be able to work in a finished environment. That means putting down a piece of scrap carpeting to protect floors and cutting precise, easy-to-repair holes in walls, and, then, only when necessary.

The best source for this type of plumber is a general contractor. The contractor sees the plumber's work before it's covered up; you don't get that opportunity. In addition, your contractor knows the telltale signs of quality work that you might miss, like clean solder joints, crisp 90-degree angles at joints and clean, properly sized holes in joists, studs and floors. Finally, a quality contractor will not risk working with a shoddy plumber. A simple error - a joint left unsoldered or a leaky PVC line - can easily devastate $10,000 worth of walls or hardwood floors and complicate the job with insurance claims, lost time and lawsuits. With so much riding on the plumber, contractors tend to stick with only the best.


What you'll pay

Remodeling plumbers typically charge at least $45 to $65 per hour for one man and a truck. Again, this doesn't include the cost of parts. But more and more plumbers are charging "by the fixture," and their bids are based on the rough-in for drain and supply lines ($300 to $400 in my area) and installation of the fixtures themselves (about $200). Plumbing parts and fixtures for a powder room with a sink and toilet run $1,000 to $1,200, though you can easily spend much more. With this approach, you know the turnkey price going into the job, and any surprises are the plumber's responsibility, not yours

As with hiring a plumber for simple repairs, you or your contractor should ask for proof of a license and license number. Also verify that workers'-compensation and liability insurance policies are active.

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