7 On Your Side:Truck Deal Gone Bad - KLTV.com - Tyler, Longview, Jacksonville |ETX News

4/10/06

7 On Your Side:Truck Deal Gone Bad

What is in question is $500 in cash. Money Willie Carwell says he's owed from Bossier Country dealership out of Fairfield. "I had $500 to pay down and [the salesperson] told me come on down," says Carwell. He says he and his mother, Roberta, were offered a Dodge truck to suit their budget and told the dealer, runners and a trailer hitch would need to be added if they decided to buy it. "My mother says she didn't want a Dodge, she wants a Chevrolet. If she can't get a Chevrolet then there ain't no deal," says Carwell. But the dealership did the add-on's anyway, saying Willie authorized it. They're refusing to refund the full deposit because of that. "The $500 deposit was given to arrange all this. They changed their mind which relinquished the deposit," says Bossier Country Sales Floor Manager Chad Ivie. So who is right? The Better Business Bureau held an arbitration hearing, where both the car dealer and the Carwells agreed to abide by the decision, no matter the outcome. The hearing fell in the customer's favor, saying the dealership is to refund the $500 in full. Bossier Country is agreeing, only after they take out labor costs for the add-on's on a truck the Carwell's never bought. "I'll refund the full $500 if he'll pay the service fee of $94," says Ivie. Carwell adds, "They swore under oath [at the arbitration hearing] that they would uphold the arbitration. They went back on their word, they were under oath." Bossier Country's Better Business Bureau membership has since been suspended for failing to keep their word. Carwell has since hired a lawyer, where the next person to hear this case could be a civil judge.

The Federal Trade Commission has the following advice if you're in the market to buy a car: Take your time reading and understanding the entire agreement and don't sign unless you're satisfied. Be sure that all of the salesperson's verbal promises are included in a contract. If you're required to make a deposit, ask whether it's refundable and make sure the answer is in writing.

Christine Nelson reporting. cnelson@kltv.com

  • NewsMore>>

  • East Texas teams join in on Miracle Treat Day

    East Texas teams join in on Miracle Treat Day

    Thursday, July 27 2017 11:17 PM EDT2017-07-28 03:17:39 GMT
    Ever heard the saying, "treat yourself"? Well today was the perfect day to do it, because two East Texas teams paired up with local Dairy Queens to raise money for the Children's Miracle Network.  Serving guest at the drive-thru and enjoying some ice-cream themselves, John Tyler Lions and Tyler Lee Red Raiders football took part in Miracle Treat Day.  A five dollar donation was worth a small blizzard. Who can feel bad about eating one of those ...More >>
    Ever heard the saying, "treat yourself"? Well today was the perfect day to do it, because two East Texas teams paired up with local Dairy Queens to raise money for the Children's Miracle Network.  Serving guest at the drive-thru and enjoying some ice-cream themselves, John Tyler Lions and Tyler Lee Red Raiders football took part in Miracle Treat Day.  A five dollar donation was worth a small blizzard. Who can feel bad about eating one of those ...More >>
  • Longview man sentenced to 38 years for shooting, choking his ex-wife

    Longview man sentenced to 38 years for shooting, choking his ex-wife

    Thursday, July 27 2017 11:16 PM EDT2017-07-28 03:16:17 GMT
    Jose Isabel Garcia (Source: Gregg County Judicial Records)Jose Isabel Garcia (Source: Gregg County Judicial Records)

    An East Texas man has reached a plea agreement of 38 years in prison in the case of aggravated assault with a weapon to his ex-wife.

    More >>

    An East Texas man has reached a plea agreement of 38 years in prison in the case of aggravated assault with a weapon to his ex-wife.

    More >>
  • Camp Coverage: Teammates back Ezekiel Elliot and look forward to another great season from Zeke

    Camp Coverage: Teammates back Ezekiel Elliot and look forward to another great season from Zeke

    Thursday, July 27 2017 10:59 PM EDT2017-07-28 02:59:04 GMT
    KLTV StaffKLTV Staff

    Despite having a possible suspension hanging over his head, Dallas Cowboys running back Ezekiel Elliott's teammates say the 2016 1st round pick is extremely focused on football and building upon last year's success.

    More >>

    Despite having a possible suspension hanging over his head, Dallas Cowboys running back Ezekiel Elliott's teammates say the 2016 1st round pick is extremely focused on football and building upon last year's success.

    More >>
Powered by Frankly