Hotel, customer service employees get hospitality tour of Longview

Hotel, customer service employees get hospitality tour of Longview

LONGVIEW, TX (KLTV) - Ever wonder how a hotel concierge always knows the perfect place to visit in town?

Those employees seem to know just about everything because they get trained on all of the sites and tourist attractions to visit in their city.

Thursday, the Longview Convention and Visitors Bureau took hotel employees and other customer service employees on a hospitality tour around town to learn more about what the city has to offer. They visited restaurants, the Longview World of Wonders, and several other attractions across the city.

Hotel employees said this tour is essential to their job so they can help every guest that walks through their doors.

"We get a lot of tourists come to the area and they ask the question that they're helping us answer," Hilton Garden Inn employee Kelsey Grogan said. "Which is what is there to do in Longview and so instead of drawing blanks, the tour is helping us have an answer to give and some suggestions for our visitors."

The Longview Convention and Visitors Bureau said they hope to give these tours several times a year to better prepare customer service employees.

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