Like so many East Texans, the Allen family was looking for a loved one, trapped in the storm. KLTV 7 received an e-mail from them and heard both good news and bad news. Karlina Allen and her family have finally heard back from their daughter, Tracy Phillips. Tracy contacted her by phone. She and her fiance stayed at a relative's house in Biloxi, Mississippi during the storm and all are ok. However, Tracy said helicopters are unable to drop food and water because they're being met by violence. They also don't have electricity or running water.