TYLER, TX (KLTV) - A report detailing the ability of federal offices to connect directly with 911 operators is not complete, three years after its due date to Congress. The report was part of the Spectrum Act approved by Congress, mandating the General Services Administration to perform a survey of its multi-line telephone systems and their ability to direct-dial 911.
The GSA report was due to Congress in February 2012. After a letter from Federal Communications Commissioner Ajit Pai and numerous requests from KLTV 7 Investigates, the GSA indicted the report was never completed.
The report was set to show each federal office under the management of the General Services Administration's ability to reach 911 either directly or if extra digits were needed.
"It's important for us to get that report and see where the gaps are," FCC Commissioner Pai said.
The report echoes efforts of Commissioner Pai and Hank Hunt, whose granddaughter tried to dial 911 from a hotel room in Marshall, Texas, but was unable to reach an operator because she did not dial an extra 9 that was required.
"She was taught to dial 911 by her mother, her teachers and every police car she goes by... every fire truck.. every fireman," Hunt said before a state hearing in Austin last year. "If you need help, call 911 and she did. And we let her down."
Since their efforts started shortly after Kari's death, a majority of hotel chains now require their locations to have direct access to 911.
In the week since Pai sent his letter requesting a copy of the GSA report, and KLTV's numerous attempts to check on the status of the report due in 2012, we were told the agency is putting the report together.
Congressman Louie Gohmert released a statement regarding the GSA's failure to complete the report by its 2012 deadline:
The General Services Administration still has not said when the report will be completed.
According to officials at the U.S. Attorney's Office and the U.S. District Clerk's Office in the Eastern District of Texas, their Tyler offices allow direct dialing to 911.