A Gilbert couple says their wedding was tarnished by the worst DJ they had ever seen and JG Entertainment in Tempe did not come through as promised on their big day or afterward.
Paying any wedding vendor in full, in advance, gives the bride and groom some peace of mind, they now have one less thing to worry about. But as this case involving JG Entertainment shows, paying a DJ a little down and the rest at the wedding, is usually your best move.
"Those are moments I can never get back," Veronica Ezop said.
Veronica and Seth Ezop found the DJ for their wedding about a year in advance. Veronica Ezop says the owner of JG Entertainment, Jamie Garcia, offered his personal services at a special rate, but the contract had to be paid in full that day.
"I was shocked, I mean I didn't think that anybody needed to be paid in full a year in advance, but he was our first meeting, our first vendor," Veronica Ezop said.
The Ezops paid $500 and stayed in contact with Garcia and JG Entertainment over the ensuing months. But on their wedding day, he didn't show, Garcia sent a replacement instead. Ezop says the substitute lacked equipment, got all the songs wrong and didn't pronounce one name correctly.
"When he introduced the wedding party, he called six of the girls the same name and it was a name that nobody even had," Veronica Ezop said.
The Ezops say the next day Garcia claimed a family emergency took him away. He apologized for their bad experience and promised a full and immediate refund, but six weeks later the promise hadn't been fulfilled.
"Just constant run-around. They'd say let me call you back and they would never call us back. I'd call them the next day, more and more angry, because they never got back to us at all," Seth Ezop said.
Veronica Ezop is still hoping Garcia and JG Entertainment comes through on its promise but she wants other brides to learn from her experience. Avoid paying any wedding vendors in full, in advance. Save some of the payment to insure that the vendor shows up, and, don't feel pressured.
"If somebody is asking too much of you, or it's something you don't feel 100 percent right about, just say no, you'll find somebody else tomorrow," Veronica Ezop said.
CBS 5 News reached out to Jamie Garcia but received a return phone call from Justin LaBranche who claimed to be the co-owner of JG Entertainment. LaBranche promised CBS 5 News that he and Garcia would deliver the Ezop's refund check immediately. But that never happened and now neither Garcia nor LaBranche will return our calls or emails.
Based on these developments, CBS 5 News is warning Phoenix-area consumers to be very cautious in their dealings with JG Entertainment and Jamie Garcia and Justin LaBranche.
Bottom Line: This case is a good example why, with any wedding DJ, try to pay them most of their fee on your wedding day, after they show up.
Copyright 2014 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.
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Saturday, July 26 2014 2:09 PM EDT2014-07-26 18:09:07 GMT
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