and Blue Shield of Texas understands our members' frustration as they call our
customer service line, which has experienced high volume and long wait times.
We are working hard to support our new and existing members by adding call
center representatives and extending our call center hours to 7 a.m. - 8 p.m.
Monday – Friday and 7 a.m. - 5 p.m. Saturday. Our website is prepared to handle
very high amounts of traffic for new enrollments and customer service requests.
Members can visit the BCBSTX website (www.bcbstx.com) to find answers to
frequently asked questions. We know that our members' time is valuable and we
are working very hard to deliver the level of customer service they have come
to expect from us.
We are working closely with CMS (CENTERS FOR
MEDICARE & MEDICAID SERVICES) to identify any 'orphan' files and have been
successful in enrolling those members as quickly as possible. We've put
processes in place so that we're in constant communication with CMS to
reconcile any of these files as they occur. We're here to best serve our
members and are working hard to make sure the enrollment process is as seamless
as possible for our members. It's important to note that the number of orphan
files we are seeing are very low and are being reconciled in a timely manner.
Tuesday, August 26 2014 5:57 AM EDT2014-08-26 09:57:06 GMT
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