Statement from BCBSTX
Blue Cross and Blue Shield of Texas understands our members' frustration as they call our customer service line, which has experienced high volume and long wait times. We are working hard to support our new and existing members by adding call center representatives and extending our call center hours to 7 a.m. - 8 p.m. Monday – Friday and 7 a.m. - 5 p.m. Saturday. Our website is prepared to handle very high amounts of traffic for new enrollments and customer service requests. Members can visit the BCBSTX website (www.bcbstx.com) to find answers to frequently asked questions. We know that our members' time is valuable and we are working very hard to deliver the level of customer service they have come to expect from us.