East Texans dealing with shipments delayed until after Christmas
TYLER, TX (KLTV) -
The night before Christmas, people all over East Texas are still waiting for packages that have yet to arrive.
For dozens of consumers, that meant standing in line at the UPS distribution center on Tuesday, trying to get some answers.
Tahnesha Cobin said she was one of the lucky ones, able to walk out of the UPS office with her package in hand.
"My package was supposed to be here on Friday, and now it's Tuesday," Cobin said.
But not all East Texans were that lucky. Micheal Jones was told he wouldn't have his until after Christmas.
"It was shipped two weeks ago," Jones said. "It was stuck in Dallas for a week. They put it back on the truck and gave me info on the door the 19th saying that it would be delivered the next day after five and it's never been delivered. Now they say it's in a hold room."
Jones' package is in Tyler, but it's among hundreds of others in a storage room. Representatives said it will be until Thursday, the day after Christmas, before he would be able to get his hands on it.
UPS said part of the problem is that many packages were in fact delayed in Dallas due to the ice storm that plagued the DFW area more than two weeks ago. But officials added that most of those were already out for delivery.
Still, many East Texans have received message that their packages would not be arriving in time for Christmas, leaving long lines at the Tyler office.
"It's crowded, but this one lady ... she's working really hard and trying to get people's packages and find them," said Cobin.
UPS officials also said they have an additional 50,000 holiday "driver helpers" out on the road nationwide and that they will be working well into Tuesday night.
But as far as the gift for Jones' granddaughter? He said he'll just have to wait until after Christmas to give her the gift.
"There's no other option," Jones said.
UPS said while they will continue delivering Tuesday night, they have no plans to make any deliveries on Wednesday, Christmas day.
Tuesday, August 19 2014 4:10 PM EDT2014-08-19 20:10:07 GMT
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