Lubbock police and the bomb squad were called out to Sam's Club on Marsha Sharp Freeway on Sunday afternoon.
Police received a report of a suspicious device around 2:30 p.m. Shoppers and employees were locked down in the store for about an hour and released at 3:30 p.m.
"We came right when it started. We just saw police lines and then we saw police cars and then probably about 25 minutes later we saw the bomb squad truck drive by," said Lubbock resident Amanda Salatar. "It would have been nice to have a little more information, but you also understand at the same time they didn't really know what was going on either."
"I was in the checkout line and after a while they asked me where I was parked, if it was on the west side of the building or right in front," said Lubbock resident Kim Portues. "I said right in front and they said you're not allowed out. I asked them why not and they said the fire department, police department and bomb squad are here and they're checking on something and they had caution tape around the building."
Portues spent the hour wait sitting in some patio furniture with a slice of pizza and a coke hoping everything would be okay.
"I was thinking I hope I get to watch this on the news later instead of being a part of it," she said.
"Especially here in Lubbock you don't expect something like that. Thankfully everything was okay. There's enough of that bad stuff going around we don't need anything else like that here."
Houston resident Nina Murillo had similar concerns.
"Everybody was waiting around to get outside and everybody was getting impatient," she said. "I was thinking there's probably a dead body or a bomb out here and we weren't going to get out alive. I called my husband and told him Houston we have a problem."
Asking herself how she could be involved in a bomb scare in Lubbock:
"This doesn't even happen in Houston, that's what I told my husband. It doesn't even happen in Houston and I'm here in Lubbock, dust storms and everything but yet I'm stuck in Sam's Club."
Lubbock police say they are still investigating and cannot release exact details at this time.