One month later, does Healthcare.gov work? - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News

One month later, does Healthcare.gov work?

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TYLER, TX (KLTV) -

The White House reports one million users visited Healthcare.gov on Monday, President Obama’s self-imposed deadline to improve the site.

During a test last month with Michael Mahfood, owner of Tyler web design firm Group M7, two users attempted to create accounts, both without success.

Tuesday, users were able to log on and discover a much different story.

Right off the bat, users were able to log in and verify their identities and continue navigating through the site with ease.

But even after the administration’s overhaul of the site, some glitches still exist.

“If you leave this page, information you entered may be lost,” Mahfood read off the site. “But there's no save and continue, so we have a glitch.”

Later down the road in the application process, another confusing message.

“We're on a page and the form says to tell us if you're getting help from one of these people,” Mahfood said. “I selected none of these people, but then it says you told us someone is helping you complete this application.”

Problems aside, in just 30 minutes, Mahfood was able to not just look at estimated prices, but also select a plan.

“The experience is better than we did it last time, which was a month ago,” Mahfood said. “A month ago we couldn't get this far.”

And while the site is better, Mahfood still would not call it perfect.

“For $600 million, it ought to be the greatest experience in the world,” he said. We create websites all day every day. I can’t imagine us turning a product on for one of our banks or one of our commercial customers and saying, by the way it's not perfect yet. You've paid us, but we're working on it.”

As far as functionality goes though, the website now works and Mahfood was able to enroll. That is a feat that was not even a possibility just one month ago.

Preliminary numbers show that more than 100,000 people enrolled for healthcare on the site in November, compared to only 26,000 in October.

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