SCAM: East Texas debit/credit cards compromised - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News

SCAM: East Texas debit/credit cards compromised

Posted: Updated:
LONGVIEW, TX (KLTV) -

Authorities are warning East Texans about a banking scam that multiple people have fallen victim to.

According to the Longview Police Department, several East Texas Professional Credit Union customers in the Longview area have received a call informing them that their debit/credit card numbers have been compromised.

The customers are told they need to contact a separate number to order a new card. This number is 903-686-0462. When this number is dialed, a recorded message requests the caller to enter their 16 digit account number. After customers enter their account numbers, the phone simply hangs up.

Authorities want to remind citizens to never give out any personal information unless they are the ones contacting the business. Citizens who feel like someone is trying to scam them should contact the main number for East Texas Professional Credit Union listed in the phone book, not the various numbers listed on the internet.

Residents who feel they may have fallen victim to this scam are urged to contact police.

ETPCU president Byron  Norton issued the following statement regarding the scam: 

"Two East Texas Professional Credit Union members have notified us that they recently received a text message indicating their card number had been de-activated and to call 903-686-0462 to have it re-activated. The text does not name a specific financial institution, and is a fraudulent attempt to gather card information. We encourage anyone who receives this message not to reply. The East Texas Professional Credit Union Fraud Department notified the Longview Police Department as a precautionary step to protect our members.

We strongly encourage our members to never provide personal information if they did not initiate the communication or if it is requested through phone calls, automated phone messages, text messages, social media or e-mail.

We at East Texas Professional Credit Union are committed to protecting the financial assets of our members and maintaining confidentiality. Our Fraud Department monitors debit and credit card transactions, Internet Banking activity and ACH deposit and withdrawal information.

If an East Texas Professional Credit Union member suspects they are a victim of fraudulent activity, they should contact our Card Services Department immediately by calling 903-323-1245."

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