Frustrated toll road traveler: 'I just want to pay my toll fees' - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News

Frustrated toll road traveler: 'I just want to pay my toll fees'

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CHANDLER, TX (KLTV) -

Taking the toll road is supposed to be a convenience, but one East Texas woman says the billing process has made it nothing but a hassle.

After continuously getting past-due notices, but no original bills, she quit taking Toll 49 to work and focused on paying off her current balance. But she says the bills keep coming and she is being told she owes more than she ever thought was possible.

"I can't be the only one that's going through this. I can't," says Kaleigh Tessier of Chandler.

For Kaleigh, the trip to the mailbox has been full of surprises and rarely are they good. Just Wednesday, she received this bill for taking Toll 49 in January.

"Why am I getting billed for a violation in January, now?," asks Kaleigh.

The bills are marked "urgent" and tell her she owes extra money in late fees.

"Where was the first one? ...is my question. I would love to see the first statement. When did I take these toll roads?," asks Kaleigh.

Kaleigh says, when she first started taking the toll road, her bills were detailed and arrived regularly, but six months later that changed.

"I started getting violations inconsistently. I'll get them a couple months in a row, and they'll disappear for a while and I'll start getting them again," says Kaleigh.

Wednesday, she gave TxTag a call looking for answers.

"I kept getting put on hold, then I asked, what can you do for me? She stammered. I asked for a manager... for someone to help me clear this up because there's obviously something going on. I got put through to a team lead. That's when she told me I was $700 in violations. I was flabbergasted. How can I be $700 in violations when I got a bill for $5.35 cents?" asks Kaleigh.

She also wants to know why the bills have inconsistent account numbers. One bill, which she says she didn't even know existed, got sent to a collection agency. The bill showed she owed $3.30 in tolls fees and $150 in administrative fees. Meaning those few trips on the road cost her $153.30.

"It's enough to scratch your head over," says Kaleigh.

Wednesday she learned her TxTag had been suspended, but Kaleigh and her family say they've sworn off using the toll road. Now, all she wants is to get the billing mess cleared up.

"It's got to stop. I just want to pay my toll fees and not $700 extra," she says.

Thursday we put in phone calls and sent emails to the Texas Department of Transportation regarding this TxTag issue. We were told they received our request and were looking into what happened with Kaleigh's bills.

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