Delta makes improvements while complaints about United soar -, Longview, Jacksonville, Texas | ETX News

Delta makes major improvements while complaints about United soar

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Delta improving its service survey says. Delta improving its service survey says.

Delta Airlines has made great strides in improving its service to passengers in the last year, according to a new airline survey from Purdue University. Delta is doing a better job of getting passengers to their destinations on-time, most luggage is arriving with them, and consumer complaints declined.

Overall, Delta ranks #4 in the U.S. among 14 airlines evaluated for passenger service.

#1 on the list is Virgin America because, the survey says, most of its flights are on-time and it doesn't bump as many people from flights as a lot of other airlines do when they purposely overbook.

United, which merged with Continental, is going through major problems --- at least in the eyes of customers. It ranks dead last in the survey. Not only did United have problems with delays but its consumer complaints are soaring.

In the middle of the pack is Frontier, which debuts at CVG next month.

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