NY couple upset over Allstate commercial, claim denial - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News

NY couple upset over Allstate commercial, claim denial

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Their home of 43 years is just gone.

Sheila and Dominic Traina said Allstate sent only a $10,000 check for their home, left in ruins by Superstorm Sandy.

"We didn't cash it. We don't know if we should give it back to them, so we're going to give it to our attorney."

The Trainas are now at odds with Allstate over what brought their home down.
"Our neighbors saw our house fall down before the storm surge came in, so we're kind of arguing with the insurance company."  

They spoke with President Barack Obama when he visited their devastated neighborhood.
Sheila Traina gave the President letters from her granddaughters.  
She got a thank you in return.

"Maggie and Kate... thanks for the letters. I'm going to help."

But while the President is behind them, the Trainas feel that Allstate is not.

"We've been paying all these years. That's insurance. Insurance is supposed to be there for when you need them."

While they wrangle with the insurance company, Allstate is featuring the couple's home in an ad, talking about the company's caring customer service.

Showing images of their ruined home, the ad is compounding their outrage.

"Allstate used our house as a commercial that they have caring agents. Well, how caring could they be?" 

Allstate released the following statement about the commercial:

"All Allstate commercials are produced in accordance with all applicable advertising standards. We continue to work with customers affected by Sandy and seek to settle claims promptly and fairly."

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