7 On Your Side: City cuts checks to homeowners - KLTV.com-Tyler, Longview, Jacksonville, Texas | ETX News

7 On Your Side: City cuts checks to homeowners

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(Source: Charlotte Stanchak) (Source: Charlotte Stanchak)

Some East Texas condo owners are letting out sighs of relief, thanks to a KLTV 7 On Your Side report.

The city of Tyler was ready to cut a handful of checks Friday to homeowners who suffered serious water damage when their water heaters broke and flooded their homes in September.

Homeowners had damaged wood floors, ruined carpet, and some say their neighbor's flood above leaked into their own closets below.

Back in September, a frustrated condo association secretary wanted someone to take responsibility for the damage.

"The lady in 505 had an inch of water by the time she could get home," Charlotte Stanchak said in September.

Following a 7 On Your Side report, Stanchak is all smiles.

"We are very satisfied, and I do not know if it would have gotten done without your help," she said.

Stanchak says this is the second time homeowners at the Courtyard Condos have gone through the same ordeal, but the first time just the homeowners picked up the tab.

"That is why we all got so upset after the first time it happened and nobody did anything," she said. "Then, the second time this happened, there was a lot more damage than the first time, and we all decided that we would contact [KLTV]."

In September, homeowners said the city was to blame. They claimed a change in water pressure caused the water heaters to break. The city wanted to conduct their own investigation before claiming any responsibility.

The city said their public works director wasn't reachable Friday by phone or email. But according to a message he sent Stanchak earlier this week, the checks for five units were ready for distribution Friday afternoon. The email also says more checks are on the way.

"We came to the resolution with the city that they would pay the homeowners deductible and the price of the water heater, and it could not go over $5,000," Stanchak explained.

Homeowners say they're more than happy to work with that budget.

The city says they tried but were unable to reach their utilities manager Friday. They say he knows more about the outcome of the city's investigation and may know what caused the water heaters to break.

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