To contact us about KLTV-TV programming closed captioning or advise us about captioning problems, please contact the KLTV-TV engineering team. We are available during normal business hours to address captioning issues.
Engineer On Call: (903) 510-7744
To submit a complaint about an issue that cannot be resolved by contacting the Engineer on Call, you may write to:
Pat Stacey, General Manager
105 W. Ferguson
Tyler, TX 75702
We are aware that not all movies shown on Bounce TV are currently closed-captioned. As you may know, Bounce TV is a new network. It's going to take us time and a lot of work to get all our movies closed captioned. The FCC recognizes that creating a new network is enormous work and correspondingly gives new networks such as ours four years to be closed captioned. Please know that we take great pride in our unique brand of programming and we are committed to providing Bounce TV with closed captioning as soon as we reasonably can. We are diligently working toward the goal of being fully captioned, but it's going to take some time.
A person who is deaf, hard-of-hearing or speech-disabled uses a TTY to type conversations to a relay agent who then reads the typed conversation to a hearing person. The relay agent transmits the hearing person's spoken words by typing them back to the TTY user.
TTY users have two options:
Note: Calling 1-800-735-2989 will process the call faster as it does not have the interactive voice message as used in 711. On the other hand, 711 is easier to remember.
Standard telephone users can easily call a hearing or speech-disabled person through Relay Texas.
Some people use their computers to talk on the phone instead of using a TTY. This requires a modem and special software.
In case of emergency, TTY users should always dial 911. Calls placed directly to 911 can save valuable time in urgent situations. However, if someone places an emergency call to Relay Texas, the agent will process the call as an emergency relay call. In other words, some rules related to standard relay calls may not apply and the relay agent may take over to ensure that the communication is carried out between an emergency dispatcher and TTY user. The relay agent will not disconnect until advised by the emergency dispatcher.
Voice Carry-Over (VCO) is an option for people who cannot hear but can use their own voice during a call. Using VCO and a specially designed telephone with a text screen, a VCO user can speak directly to the other person. As the other person speaks, the relay agent types back the words that are being said.
Voice Carry-Over users call 1-TRS-Voice Carry-Over-1RTX(877-826-1789)
Hearing Carry-Over (HCO) allows a person with a speech disability who can hear to type their part of the conversation for the relay agent to read to the standard telephone user.
Persons with a speech disability can connect to a specially trained agent who can serve as the caller's "voice" and repeat his/her responses to the called party, if necessary. Someone wishing to call a person with a speech disability can also initiate a call to Speech-to-Speech (STS). Dial 1-877-826-6607.
Dial 1-877-826-9348 to use the reduced typing speed feature. During these calls the message will come across the users TTY or Braille TTY at the rate of 15 words per minute. The user can increase or decrease the rate in increments of 5 words per minute.
Callers needing a Spanish speaking agent can dial 7-1-1 and request one or directly dial the Spanish relay number at 1-800-662-4954.