To contact us about KLTV-TV programming closed captioning or advise us about captioning problems, please contact the KLTV-TV engineering team. We accept calls using TDD and we are available during normal business hours to address captioning issues.
Engineer On Call
TDD Phone Number: 903-510-7747
To submit a complaint about an issue that cannot be resolved by contacting the Engineer on Call, you may write to:
Pat Stacey, General Manager
105 W. Ferguson
Tyler, TX 75702
We are aware that not all movies shown on Bounce TV are currently closed-captioned. As you may know, Bounce TV is a new network. It's going to take us time and a lot of work to get all our movies closed captioned. The FCC recognizes that creating a new network is enormous work and correspondingly gives new networks such as ours four years to be closed captioned. Please know that we take great pride in our unique brand of programming and we are committed to providing Bounce TV with closed captioning as soon as we reasonably can. We are diligently working toward the goal of being fully captioned, but it's going to take some time.
A person who is deaf, hard-of-hearing or speech-disabled uses aTTY to type conversations to a relay agent who then reads the typedconversation to a hearing person. The relay agent transmits the hearingperson's spoken words by typing them back to the TTY user.
TTY users have two options:
Note: Calling 1-800-735-2989 will process the call faster as itdoes not have the interactive voice message as used in 711. On the other hand,711 is easier to remember.
Standard telephone users can easily call a hearing orspeech-disabled person through Relay Texas.
Some people use their computers to talk on the phone instead ofusing a TTY. This requires a modem and special software.
In case of emergency, TTY users should always dial 911. Callsplaced directly to 911 can save valuable time in urgent situations. However, ifsomeone places an emergency call to Relay Texas, the agent will process thecall as an emergency relay call. In other words, some rules related to standardrelay calls may not apply and the relay agent may take over to ensure that thecommunication is carried out between an emergency dispatcher and TTY user. Therelay agent will not disconnect until advised by the emergency dispatcher.
Voice Carry-Over (VCO) is an option for people who cannot hear butcan use their own voice during a call. Using VCO and a specially designedtelephone with a text screen, a VCO user can speak directly to the other person.As the other person speaks, the relay agent types back the words that are beingsaid.
Voice Carry-Over users call 1-TRS-Voice Carry-Over-1RTX(877-826-1789)
Hearing Carry-Over (HCO) allows a person with a speech disabilitywho can hear to type their part of the conversation for the relay agent to readto the standard telephone user.
Persons with a speech disability can connect to a speciallytrained agent who can serve as the caller's "voice" and repeathis/her responses to the called party, if necessary. Someone wishing to call aperson with a speech disability can also initiate a call to Speech-to-Speech(STS). Dial 1-877-826-6607.
Dial 1-877-826-9348 to use the reduced typing speed feature.During these calls the message will come across the users TTY or Braille TTY atthe rate of 15 words per minute. The user can increase or decrease the rate inincrements of 5 words per minute.
Callers needing a Spanish speaking agent can dial 7-1-1 andrequest one or directly dial the Spanish relay number at 1-800-662-4954.