THHSC Holds Hearings on Controversial Call Centers - KLTV.com - Tyler, Longview, Jacksonville |ETX News

4/30/04 - Tyler

THHSC Holds Hearings on Controversial Call Centers

The Texas Health and Human Services plans to replace offices with call centers is being met with controversy.
Today, protestors lined up outside of the Holiday Inn Select in Tyler to voice their opposition to the call centers.
Representatives of the state say their goal is to provide an easier way to give aid and make better use of tax dollars.
Protestors say the new call centers will exclude most of those the commission tries to help. Katherine Nick, a union representative for THHSC workers says the bigger issue is the future of those who need assistance. "A lot of people will say that it's jobs, oh these are just disgruntled employees, they're going to loose their jobs they're all out there all upset. Listen that's not the problem. The problem is the Medicaid clients who are going to loose their Medicaid because they can't handle this call center thing."
Public hearings were held in 10 other cities across the state of Texas today. The first trial call centers are not expected to open until this fall.

Story by Maya Golden, mgolden@kltv.com

  • NewsMore>>

  • Power of Prayer: Good Samaritan couple survives roadside crash

    Power of Prayer: Good Samaritan couple survives roadside crash

    Monday, July 16 2018 1:54 AM EDT2018-07-16 05:54:09 GMT

    After a violent roadside crash, an East Texas couple is dedicating their lives to restoring others' relationships with God.

    More >>

    After a violent roadside crash, an East Texas couple is dedicating their lives to restoring others' relationships with God.

    More >>
  • Burn ban leaves residents with large piles of trash and brush in their yards

    Burn ban leaves residents with large piles of trash and brush in their yards

    Sunday, July 15 2018 10:13 PM EDT2018-07-16 02:13:43 GMT

    With the burn ban in effect in Henderson County, residents are stuck with piles and piles of garbage and unwanted brush in their yards...

    More >>

    With the burn ban in effect in Henderson County, residents are stuck with piles and piles of garbage and unwanted brush in their yards...

    More >>
  • TxDOT seeking public comment about South Broadway changes

    TxDOT seeking public comment about South Broadway changes

    Sunday, July 15 2018 9:32 PM EDT2018-07-16 01:32:17 GMT
    The Texas Department of Transportation is looking to help make traveling easier for travelers in Tyler. Street lights and traffic, that’s how some Tyler residents would describe South Broadway. “The congestion starts at about the toll road and it’s pretty heavily congested and goes most days to the Loop 323,” Tyler native Jerry Waldrup said. In 2017, South Broadway from Loop 323 to Toll 49 was ranked the 67th most congested roadway in Texas. Now TxDOT is con...More >>
    The Texas Department of Transportation is looking to help make traveling easier for travelers in Tyler. Street lights and traffic, that’s how some Tyler residents would describe South Broadway. “The congestion starts at about the toll road and it’s pretty heavily congested and goes most days to the Loop 323,” Tyler native Jerry Waldrup said. In 2017, South Broadway from Loop 323 to Toll 49 was ranked the 67th most congested roadway in Texas. Now TxDOT is con...More >>
Powered by Frankly