Brite Way Cleaners Closes Down - KLTV.com - Tyler, Longview, Jacksonville |ETX News

2/26/04

Brite Way Cleaners Closes Down

One East Texas cleaner has gone out of business, closing down all nine locations. Brite Way Cleaners and Laundry shut its doors last Friday. There were signs on the cleaner's doors today, but many customers say they were left in the dark last week when they went to pick up their clothes and found an empty building. The Better Business Bureau says Brite Way has an unsatisfactory record with the BBB for damaging clothing and not responding to customer complaints. One customer says Brite Way cleaned a pair of her pants until the pants ended up having holes in them.

"I feel like I've been taken advantage of," Mary Clark, a former customer, said. "I just don't understand that you can't just anymore go to drop your clothes off at the cleaners, that you can't trust a cleaning company as large as Brite Way."

The Cleaning Company has bought out four of the Brite Way stores and will soon re-open those locations under The Cleaning Company name. For now, if you still have clothes at Brite Way, you can pick them up from the location at 712 W. Houston in Tyler. You can call Brite Way at 903-592-4333 for more information.

Julie Tam, reporting.

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