3-Digit Credit Card Fraud - KLTV.com - Tyler, Longview, Jacksonville |ETX News

1/20/04

3-Digit Credit Card Fraud

The Better Business Bureau says dozens of East Texans have reported receiving these fraudulent credit card calls.

"The phone rang, and it was a gentleman calling about my Mastercard being $3500 delinquent," Janet McGill, of Wood County, said. "I had just talked to Mastercard on Tuesday. I knew my Mastercard was not delinquent, period. So I just merely told him, 'I'm not falling for this. I know this is a scam. I'm hanging up on you!' And I slammed the phone down."

But the scam artists didn't give up. They called back. This time, Mcgill's husband, Roy Faubion, answered.

"He started yelling at me, that we did owe the money and everything," Faubion said. "I slammed the phone down again myself. The phone rang a third time."

"And I picked it up," McGill said. "And the very nicest young man's voice came on. But in the back, I could hear a lot of men speaking very forcefully and very rapidly. He said, 'I understand that you and your husband became very emotionally upset talking to my agent. And I wanted to see what I could do to help the situation.' I said, 'Are you aware that I'm recording this call?' And he hung up."

The reasons the scam artists give for calling you may vary, but the goal is always the same. If Janet and Roy had not hung up, the call would have continued with the fake agent asking for the 3-digit security code on the back of their credit card. Normally, you give out this code to verify you have the card. But if you give it out over the phone, the fake agents can go on a shopping spree.

"It's really a good scam because it really sounds true that they could be checking on someone who's fraudulently using your card," Kay Robinson, president of the Tyler BBB, said.

However, a Visa card representative says no credit card companies should ask on the phone for any numbers associated with your card. Visa and Mastercard say they are aware of the scam. The Tyler BBB advises people never to give out personal information over the phone.

Julie Tam, reporting.

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