Not just smart meters messing up East Texan's electric bills - KLTV.com - Tyler, Longview, Jacksonville |ETX News

Not just smart meters messing up East Texan's electric bills

EAST TEXAS (KLTV) - We continue our look into what may be behind those high electric bills so many East Texans have called about.

Much of the blame is falling on "smart meters" recently installed across the state. After the meters went in, customers say their bills sky-rocketed.

For the Von Atzigen family their bill doubled. Knowing that something was not right, they contacted Oncor. The company checked and there had been a mistake in the Von Atzigen's bill.

But, blame is not falling to those smart meters.

"We have found some where we had human error, but we have not found a single meter that is measuring inaccurately with our new smart meters," said Chris Schein, with Oncor. "What you have is essentially a type, we're catching those both with the customers and threw our own internal process."

Oncor admits that when the new meters were installed, in some cases, workers misread the old meters and just one digit can lead to huge bill increase.

It is believed 7,000 customers may have had their meters mis-read.

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