Power returned to Oncor customers - KLTV.com - Tyler, Longview, Jacksonville |ETX News

Power returned to Oncor customers

EAST TEXAS (KLTV) - Oncor says everyone now has their power restored after last week's snow knocked out electricity for thousands of East Texans.

Oncor says they had to call in crews from other regions to help. But, some of the electric company's customers are upset by how long it took for their power to be switched back on.

"Most people understand that it is going to be a long process, but they do need to know how long it is going to be - when we are going to be there so they can make plans in their family," said Charles Hill, with Oncor Electric. "Right now, that is a very, very hard complicated process. We are working on solutions for that, but we aren't where we need to be at this point."

Oncor says if, for any reason, your electricity is still off, you must call the number listed on your electric bill to make a report.

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