Winter weather causing problems for V-Day deliveries - KLTV.com - Tyler, Longview, Jacksonville |ETX News

Winter weather causing problems for V-Day deliveries

By Philippe Djegal - email
Posted by Ellen Krafve - bio | email

TYLER, TX (KLTV) - The phones were flying of the hook all day at Brosang's flowers in Tyler. Panicked boyfriends and husbands were calling minute after minute, stressing, concerned that their flowers would not reach their loved ones on Valentine's Day.

"More of the guys are showing up this year than they ever have because of the snow," said Brosang, owner.

He says the snow did not stop them from making deliveries.

"But, it has slowed us down just with how fast we can with our deliveries to the customers," said Brosang.

It has slowed, mainly, because the intended recipients of the flowers, are not at the original destination.

"The customer may not be at work today," said Brosang. "So, we have to redirect, and communicate with the customer about where she will be."

But, at least, unlike dozens of businesses across East Texas, Brosang's Flowers still has power.

"[We have] no phones, no internet, no nothing," said Chris Fleming, with Edible Arrangements in Tyler. They lost power early  Friday morning. "My coolers are out there with the stuff that's supposed to be picked up, and, luckily, we're able to load everything early this morning and my drivers are out with all the deliveries."

They, too, are redirecting orders.

"We're going to be open 'til 5 on Sunday to try to accommodate everyday," said Fleming.

But, there was some good news. Just moments after we arrived, the lights turned back on.

"I think you brought us luck and brought electricity with all this mess," said Fleming. "So, I'm so glad."

Both Brosang's Flowers and Edible Arrangements will accommodate refunds if there are delivery complications. They rarely do it, but Brosang's will be open on Sunday, accepting pick up orders and some deliveries to try to salvage East Texans' Valentine's Day.

Copyright 2010 KLTV. All rights reserved.

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