Have a recalled Toyota? What to do in the meantime - KLTV.com - Tyler, Longview, Jacksonville |ETX News

Have a recalled Toyota? What to do in the meantime

By Sara Story - bio | email
Posted by Ellen Krafve - bio | email

TYLER, TX (KLTV) - The race is on to repair millions of Toyota vehicles. Monday, the company announced what they believe is a solution to the acceleration problem. As parts are shipped and dealerships learn how to fix the gas pedals, customers are nervously waiting for their car to be fixed.

A Toyota customer for 13 years, Saundra Clark owns a 2007 Camry - one of the eight recalled models.

"I have children out of town that I'd like to visit, but I'm a little cautious of that right now," said Clark.

Now nervous to make a trip she has taken many times, Clark is not alone in her fears.

"I've had just a lot of people concerned, [asking,] 'Is this going to happen to my car?'" said Angelo Lopez, a mechanic at Bud Jones Garage.

They are concerns Toyota is working to address. They have sent letters to their customers.

"It's been very generic," said Clark. "They've given us the model, the year. That kind of thing...I do need answers."

An answer came Monday when Toyota's president announced that help is on the way. Dealers will be instructed to add a steel bar in the pedal assembly to keep the accelerator pedal from sticking.

"We are truly sorry for letting them down," said Jim Lentz, Toyota's president. "There's nothing more important to us than safety and satisfaction."

In the meantime, customers remain on edge, waiting for the fix. Just this past weekend in Kentucky, Todd Allen's 2010 Camry took off. He tried to brake with both feet, but it wouldn't stop.

"He said the car just accelerated, flew off the cliff and into the creek," said Paula Allen, Todd's wife. "[The] car flipped over - felt water coming into the car."

Mechanics say the scenario is rare, but check your vehicle now.

"While it's off if you press the accelerator...If you feel any kind of grabbing or something that doesn't feel right, I would have it checked immediately," said Lopez.

In a statement, Toyota said some accelerator assemblies must be completely replaced, while others may only need to be repaired.

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