Dealers deal with customers and Toyota's decision - KLTV.com - Tyler, Longview, Jacksonville |ETX News

Dealers deal with customers and Toyota's decision

By Layron Livingston - bio | email
Posted by Ellen Krafve - bio | email

EAST TEXAS (KLTV) - Scott Reed, General Sales Manager of Classic Toyota in Tyler, said the reason for the temporary stop-sale is to make sure parts are available for customers' recalled cars.

Reed said Toyota gets accelerators from two different manufacturers.

"One's got a chrome identification plate, and one's got a black identification plate."  The cars with chrome-plated accelerators are the ones in question.

Last week, Toyota recalled 2.3 million 2009-10 Corollas, Rav 4's and Matrix models.  2007-10 Camry's were also recalled, along with 2005-10 Avalons, 2010 Highlanders, 2007-10 Tundras, and 2008-2010 Sequoias. 

Toyota said those models could have faulty gas pedals which could stick causing unintended acceleration.

Classic salesmen were on the lot, Wednesday, taking inventory of what they could, and could not sell.

In the service department, staff members fielded questions over the phone and in person from concerned customers.  The service bay was full of customers' cars getting free checks. 

Spring Gross removed two car seats from the back seat of her '07 Avalon.

"Yes, I was very worried, and that's why I told them I want it in today to get inspected," she said.  "We're hoping everything works out because we really like the car."

Rooster Parsons dropped off his Tundra just to be sure.

"I haven't had any problems, as of yet, but I travel all the time, and I don't want that to be a problem," he said.

"This stop-sale is evidence of Toyota's absolute, dead-serious commitment to safety and quality," said Chad Shipp, a Toyota spokesperson.  "Toyota's willing to put customers before cash and people before profits," he said.

Patsy Oldham said she's been a loyal Toyota Customer since 1995.  Her Corolla is her fifth Toyota.

"I have no concern whatsoever," she said.

Recall letters are expected to go out in the coming weeks.  Toyota said it is temporarily halting production at four plants across the U.S. and Canada.

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