Sitel lays off 200-plus employees in Longview - - Tyler, Longview, Jacksonville |ETX News

Sitel lays off 200-plus employees in Longview

Released by Andrew Kokes with Sitel:

NASHVILLE, TN - Sitel, a leading global business process outsourcing (BPO) provider has announced that a previously scheduled reduction in workforce at its facility located in Longview will now take effect between the period of December 1 through December 14, 2009.

On November 5, 2009, all affected employees were given eight weeks advance notice of a scheduled December 31, 2009 reduction to give them as much time as possible to prepare for the change in their employment status, but an unforeseen business circumstance has unfortunately accelerated the reduction in force beyond Sitel's control.

The Company expects about 250 employees will be affected by the facility's reduction and is working with other businesses and government agencies in the area to assist these individuals in finding new employment. In addition, a temporary work assignment will be arranged for 150 Sitel associates, providing four to eight days of work during the month of December.

"We have been an active part of the Longview business community for a number of years so the decision to reduce our site here does not come easy," said Vicki Milner, site director of Sitel's Longview facility. "This reduction is due to the changing business needs of our client and is in no way reflective of the quality of customer care provided by our associates."

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients' customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 140+ facilities throughout North America, South America, EMEA and Asia Pacific. The company's award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

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