Local business closes abruptly; customers wait outside - KLTV.com - Tyler, Longview, Jacksonville |ETX News

Local business closes abruptly; customers wait outside

By Philippe Djegal - email
Posted by Ellen Krafve - email

TYLER, TX (KLTV) - Some East Texas bikers will have to go a little further out of their way for service now that a longstanding business has shut down. McKinnon Honda of Tyler abruptly closed for good Tuesday leaving only a sign on the door for customers to read. Now, customers are wondering if they'll get their money back for services they've already paid for.

McKinnon Honda of Tyler made the announcement Tuesday. They are currently closed for business, but most customers are just finding out.

"I came by to just check on my four wheeler because I was getting an estimate on it, and the place has closed down," said Michael Jennings. "[It] surprised me, haha."

And, he wasn't the only one caught off guard.

"It just makes me feel like they're trying to avoid us," said James Hooten. "I mean, they ought to at least come out and tell us, 'Yah, it's going to be a while before you get your parts or your money.'"

James Hooten paid more than $140 last week on a fuel unit for his motorcycle.

"Marshall was $148, Longview was $158, and he sold me the part for $140.71," said Wooten. "I felt like that was a pretty good deal until today."

Hooten stood outside McKinnon Honda for hours Wednesday morning, waiting for a comment from the shop.

"I can't get nobody to answer the door," said Hooten. "There's two people in there but they won't answer the door."

Though, some customers were able to make contact with the store manager.

"He just called me a while ago," said Jennings. "He must've looked at my paperwork, and saw me talking to the other people out here."

Just a few moments later, help arrived.

"I'm going to get your 4-wheeler out here in just a second," said Shane Grimes, the dealership's manager.

Grimes came out to release a statement saying, "Those who have ordered and paid for parts will be contacted. We will make arrangements for parts to be picked up or will ship them to the address the customer chooses. Arrangements will also be made with our service customers to pick up their units."

"[I] ain't got a clue how to sum it up," said Jennings laughing. "It was real good that I came by. That's all I can say because I didn't even expect to come by here today."

McKinnon of Honda said that although they are closing their business in Tyler, the Honda shops in Longview, Palestine and Marshall will remain open and you can still make purchases online.

©2009 KLTV. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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