Customer Service Important for Holiday Shoppers - KLTV.com - Tyler, Longview, Jacksonville |ETX News

11/29/02 - Tyler

Customer Service Important for Holiday Shoppers

   With thousands of holiday shoppers chomping at the bit to get the season started, stores were packed Friday. Local cashiers and customer service employees started early and worked late to handle the overflow.

   When they opened the doors at seven this morning, Target was ready. Customer Service representative Kathy Tidwell was pumped up for the big day.

   "This is something I really enjoy doing," she says. "This is my day of the year."

   Kathy has been with Target for twenty years, and her customer service started early Friday. She was in at 3:00 a.m. to make sure the guests were taken care of.

    "We served a lot of coffee and orange juice, apple juice to the guests," she says, "And we gave away packages of cookies to the guests."

   Like the other employees, she spent Friday helping customers, directing traffic, and solving problems. She says being cheerful is always important, but especially at Christmas.

   "When you're in this business, you've got to have a good attitude. And if you really enjoy your job and enjoy working, it makes the guests happy."

   Even with the unceasing crush of people, Kathy keeps going just as long as she as to.

   Kathy admits, "You really have to love retail business to be in retail. And our employees are such a family anyway, family oriented, we have a lot of really good employees in the store."

   So while the shoppers kept coming, Kathy kept smiling. And she'll do that all season long.

   Reid Kerr, reporting.

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